Help Center

To reset your Arise Crossover password, visit the login screen and click on "Forgot Password." Enter the email address associated with your account, and you'll receive a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email within 5 minutes, check your spam folder or contact our support team for assistance.

Several factors can cause Arise Crossover to run slowly. Try these solutions:

1. Update your graphics drivers to the latest version
2. Close other applications running in the background
3. Lower your in-game graphics settings (Settings > Graphics)
4. Clear your game cache (Settings > Advanced > Clear Cache)
5. Check your internet connection speed and stability

If issues persist, please submit a bug report with your system specifications for further assistance.

To report a player for misconduct in Arise Crossover:

1. Open the player's profile by right-clicking their name in chat or the player list
2. Select "Report Player" from the dropdown menu
3. Choose the appropriate category for your report (Harassment, Cheating, etc.)
4. Provide specific details about the incident, including timestamps if possible
5. Submit your report for review by our moderation team

For serious violations, you can also email our support team with evidence such as screenshots or video recordings.

To transfer your Arise Crossover account to a new device:

1. Ensure your account is linked to an email address (Settings > Account > Link Email)
2. On your new device, download and install Arise Crossover
3. Launch the game and select "Login" instead of "Create Account"
4. Enter your email and password to access your existing account
5. Your progress, items, and settings will automatically transfer

If you encounter any issues during the transfer process, contact our support team for assistance.

Refund requests for Arise Crossover in-game purchases are handled on a case-by-case basis. To request a refund:

1. Contact our support team through the Help Center or email [email protected]
2. Include your account username, the date of purchase, and the specific item purchased
3. Explain the reason for your refund request
4. Provide any relevant transaction information (receipt number, etc.)

Please note that refunds are typically only granted for accidental purchases or technical issues, and must be requested within 14 days of the transaction. Refunds for consumed items or currency are generally not available.